Hospital Pakar Sultanah Fatimah

Hospital Pakar Sultanah Fatimah set up for help an individual achieve and maintain a health standard to enable him to carry out productive economic and social life

This can be achieved by providing efficient, effective and effective treatment, rehabilitation, treatment and rehabilitation services with emphasis on underprivileged groups.

Background

Hospital Pakar Sultanah Fatimah was established around 1900 in Jalan Petri, Muar and known as the ‘Government Dispensary’. Overall health service was moved to Jalan Salleh (present) in 1918, when the town of Muar was being restructured.

Beginning in the 1920s, this hospital which was once known as the Muar District Hospital has gone through a variety of development until today. Conversion and the declaration of the name of Hospital Muar to Hospital Pakar Sultanah Fatimah was completed by the Duli Yang Maha Mulia Sultanah Johor on October 13, 2003.

This hospital is the third most important hospital in Johor after Hospital Sultanah Aminah dan Hospital Sultan Ismail. It is also a reference to the northern zone of the State of Johor which consists of Batu Pahat, Segamat and Tangkak districts. In addition Sultanah Fatimah Specialist Hospital also plays a role as a ‘Teaching Hospital’.

Hospital Redevelopment Project Master Plan began in 1990 and is still waiting for Ambulatory Care Centre Block which will equip the hospital with a variety of advanced medical equipments and facilities to cater for specialist services.

CHARTER

CUSTOMER CORE CLIENT CHARTER

We promise to provide a professional, safe, friendly, caring and quality services

Our priority will be given to semi-critical and critical cases in Emergency and Trauma Department with waiting time as follows:

• All critical cases (Red Zone) treated immediately
• All cases of partial kriritikal (Yellow Zone) treated within 30 minutes.
• Other cases (Green Zone) will be seen as the priority condition.
• Services at the Specialist Clinics and After Office Hours clinic will be by appointment time  and/or condition of the patient.
• Information will be provided to customers about the disease and treatment
• Confidentiality of personal information, disease and treatment given to patients is assured.
• Facilities and a clean, comfortable and safe is provided.

OBJECTIVE , VISION & MISSION

OBJECTIVE 

• Objective Quality
  To provide efficient, high quality and effective of rehabilitation services to outpatients and in –patients in need of treatment to save lives and relievepain in order to achieve early and maximum recovery.
• Quality PolicyWe are committed to providing services in a professional, efficient and effective manner to meet customer requirements, standards, professionalism and quality management system standards to achieve excellence at all times

VISION

To creating an institution that will become a leader in health services and in guiding human excellence

MISSION

To provide the best health care services to the community with an emphasis on customer-oriented services.
*  Ensuring that customers rights are protected and respect their human dignity.
*  Adopt a work culture that emphasizes effective communication, a friendly professional service and teamwork.
*  Emphasize cost effectiveness without compromising customer care to ensure the optimal use of resources and adopting innovative approaches in the treatment process.
*  Ensure the welfare of members and creating an environment that is safe and comfortable.
*  Provide training and skills in career and human development to create Hospital Pakar Sultanah Fatimah, Muar as learning organizations.

SERVICES

Hospital Pakar Sultanah Fatimah Departments

• Medicine Department
• Anesthesiology Department
• Ophthalmology Department
• Dermatology Department
• Emergency And Trauma Department
• Surgery Department
• Paediatric Department
• Orthopaedic Department
• Psychiatry Department
• Otorhinolaryngology Department
• Oral Surgery And Orthodontic Department
• Obstetrics And Gynaecology Department

Hospital Pakar Sultanah Fatimah Facilities

• Car parking area
• Notice boards
• Public phone
• Waiting area
• Rest benches
• ATM machines
• Lift
• Wheelchairs
• Therapeutic park
• Drinks dispensing machine
• Suggestion box
• Cafeteria
• Hospimart – mini market
• Visitor center
• Surau
• Health shop
• Police station
• Playground