Hospital Kinabatangan

Hospital Kinabatangan set up for help an individual achieve and maintain a health standard to enable him to carry out productive economic and social life

This can be achieved by providing efficient, effective and effective treatment, rehabilitation, treatment and rehabilitation services with emphasis on underprivileged groups.

Background

The Kinabatangan district is an area of ​​660,500 hectares. Of the total area, 11,000 hectares are forest reserves, 245 hectares of urban areas, and suburbs 4,466 hectares. This area has 78 villages and 7 mukims.

A total area of ​​26,000 hectares of area is gazetted under the Land Ordinance as a Wildlife Sanctuary, especially along the Kinabatangan River Downstream which forms a ‘Life Corridor’ for natural resources and wildlife in this area.

The total population of this district is 140,200 people, of whom 25% or 35,050 are Malaysian citizens while 75% or 105,150 are non-Malaysian citizens. In terms of breakdown of the population by quarter for 2013, Kinabatangan District Information Department and Registry still have not been able to supply the information so far as it is still in the calculation phase.

Hospital Kinabatangan or formerly known as Bukit Garam Health Clinic was established in 1983 at the Bukit Garam base. Subsequently, the existing Hospital Kinabatangan was built in Bukit Garam Health Clinic and started operating since 17th. July 1999 with the opening of the Emergency and Outpatient Unit.

The Internal Patient Unit operates on August 6, 1999 with the opening of the Maternity Ward and Ward. Women and Children’s Ward operates on 02 October 2001. Kinabatangan Hospital has 68 beds. The Hospital Kinabatangan Building is inaugurated by Y.A.B. Dato ‘Sri Abdullah Ahmad Badawi (Deputy Prime Minister of Malaysia at that time) on 26th. February 1999 with a construction cost of 23 million.

Hospital Kinabatangan has an area of ​​approximately 34.7 acres and hospital building area covers 5.04 acres. Hospital Kinabatangan is a non-specialist district hospital (Reference Center is Duchess Of Kent Hospital, Sandakan) which takes 1 ½ hours by road.

CHARTER

CUSTOMER CORE CLIENT CHARTER

MEDICAL RECORDS UNIT

• Good, Friendly, Careful, Respectful and Careful, Honest and Honest
  Each Customer Building Recommended Record sand without reactivated and without reactivities,
• Each Customer to get Performance Report sand within 14 days (waktu berkerja) after the applicant will be made.

If the Assignment has not been confirmed, please inform the Hospital Director, Hospital Kinabatangan

CHARTER UNIT SERVICES UNIT
Our commitment is to provide all sterile equipment and goods to customers from ward, and nearby clinics for the prevention and control of infections.

• Providing good service to customers.
• Customers who come to send and take back items will be treated no more than 10 – 15 minutes.
• Equipment or other items supplied will be sterilized first.
• Sterile items are sufficient to be used at the Hospital daily or from time to time.
• The appliance begins to be accepted, inspected, washed, dried, packaged and then disinfected for 120 – 180 minutes if in good order.

CLIENT CHARTER OF FACILITIES OF FOREIGN PATIENTS
CITY HOSPITAL RESIDENTIAL

We promise:

• Every customer will be treated professionally regardless of race, religion or socio-economic status.
• Ensure medicines are supplied to customers within 30 minutes.
• All customers are eligible for the Pharmacy Appointment System (PhAS) program offered such as SMS & Take, Phone & Take SPUB and BEST system for a follow-up supply.

For any inquiries / feedback, please contact the Pharmacy Officer:
Pharmacist’s Name: Stefan Julius
No. Office Phone: 089-561858 (Ext: 118)
Email: [email protected]

CLIENT CHARTER WOMEN WOMEN AND CHILDREN REPRESENTATIVE HOSPITAL

• Every customer will be well-served, friendly and polite.
• After arriving at the ward, every patient and their family will be given proper information about admission to the ward.
• Each patient is given a ready bed in 10 minutes.
• Each patient will be checked by the Doctor within 45 minutes.
• Each patient is assured that his or her dignity is preserved when receiving treatment.
• Any information and treatment on the patient will be kept confidential and will only be notified to certain parties as provided by law.

CHARTER

• Ensure that Healthcare Associated Infection (HCAI) rates do not exceed 0.1%

CUSTOMER’S PARTY CHARTER

• Ward will be provided with food at the designated time as follows:

Type of Meals & Time:
Breakfast   – 7.30am
Lunch        – 11.30am
Tea time    – 2.30 pm
Dinner       – 4.30 pm

• The supplied food is guaranteed quality, nutritious, healthy and clean to eat.
• The food supplied is sufficient according to the number and type of food ordered.
• The food and drinks provided are freshly cooked, fresh and appetizing.
• All meals provided are Halal guaranteed.

CHARACTERISTIC SOCIAL WELFARE CLIENT CHARTER

• Every customer will be given good service, equally in turn, friendly, considerate, respectful, polite, honest and sincere.
• Every customer will be given due diligence accordingly and fairly.
  Serving transparently and professionally.
• Maintain the honor and confidentiality of the customers and will only be notified to certain parties with their consent or subject to the law.
• Manage the completed application of the practice in 1-2 weeks depending on the case.
• The time taken to handle the supportive therapeutic case is 45 minutes – 1 hour depending on the case.
• Each in-patient referral will take action within 48 hours.
• Every Outpatient reference will be taken no later than one (1) week.

CUSTOMER CHARTER CHARTER UNITS
HOSPITAL DISCLAIMER

• every customer will be well-served, friendly, thoughtful, respectful, polite, honest and sincere.
• each customer will be treated with comfort, security, importance and confidentiality.
• each customer will be given a clear description of the type of procedure, type of anesthetics and risks.
• each customer will be well-taken care of when the surgical procedure goes, after surgery and until the customer is allowed back into the ward.

CLIENT CHARTER UNIT FISIOTERAPI HOSPITAL UNIT

• every customer will be entertained with smile, friendly and considerate.
  patient registration for 5 to 7 minutes
• each referral patient should be accompanied by a complete reference form
• Physiotherapy and assessment takes 15 to 60 minutes depending on the type of treatment

OBJECTIVE , VISION & MISSION

OBJECTIVE 

• Provide quality medical care, efficient, and meet customer needs with emphasis on human dignity;
• Ensure treatment services according to applicable standards;
• Enhancing professionalism through continuous training and learning;
• Establishing a continuous monitoring system to strengthen service delivery;
• Provides comfortable, safe and secure patient care and care services for customers and employees.

VISION

To make Hospital Kinabatangan an excellent patient medical treatment center.

MISSION

To provide efficient and quality services through caring culture practices, professionalism, teamwork, technologically appropriate, and customer-friendly.

SERVICES

Services available at Hospital Kinabatangan included:

Clinical Services

• Emergency Unit
• Department of Pharmacy
• Medical Social Work Unit
• Pathology Unit
• Hemodialysis Services
• Occupational Rehabilitation Unit
• Health Education Unit
• Imaging and Diagnostic Unit
• Physiotherapy Unit

Non-Clinical Services

• Medical Record Unit
• Administration Unit