Hospital Bukit Mertajam

Hospital Bukit Mertajam set up for help an individual achieve and maintain a health standard to enable him to carry out productive economic and social life

This can be achieved by providing efficient, effective and effective treatment, rehabilitation, treatment and rehabilitation services with emphasis on underprivileged groups.

CHARTER

CUSTOMER CORE CLIENT CHARTER

This Charter is dedicated to every customer who deals with Penang State Health Department

FACILITIES FOR CUSTOMERS

• Every customer may obtain proper service from the Ministry irrespective of age, gender, race, religion or social-economic status.
• Every customer defined as in an emergency will be given immediate service.

SERVICE TARGET

• Every customer will be well-served, friendly, considerate, respectful, courteous, honest and sincere.
• Every customer will be best served professionally.
• Every customer will be provided with clean and perfect amenities and environment.

SERVICES INFORMATION

• Every customer can get a clarification and advice on the services provided to him.
• Each customer can get a report on the services it receives as soon as possible after making the application according to the rules set.

HEALTH EDUCATION

• Each customer will be provided with information on important aspects in terms of health care and disease prevention.

DECLARATION OF CUSTOMERS

To enable the State Health Department to effect the Charter effectively, the customer shall be obliged to:

• Comply with all relevant laws and regulations.
• Maintain the health of himself and the community by practicing a healthy and healthy way of life.
• Use the facilities provided responsibly.

OBJECTIVES, VISION & MISSION

OBJECTIVES

Achieve health for all by using basic health care approaches aimed at improving health and reducing the imbalance of health status among different groups of people and areas.

• Help each individual achieve and maintain a health standard to enable them to lead a productive economic and social life by focusing on the less fortunate.
• Improve relationships and cooperation between sectors and agencies in health and health-related activities.
• Improve healthcare services to reduce customer complaints.

VISION

COUNTRIES LEARNING A POWER TO BETTER HEALTH INSTRUCTIONS

MISSION

DETERMINE AND ENSURE THE PEOPLE

• Achieve Fully health potential
• Appreciate health as the most valuable asset
• Take responsibility and positive action for health

ENSURE HIGH QUALITY HEALTH SYSTEMS

• • Customer Priority
  • Fair
  • Not burdensome
  • Efficient
  • According to Technology is reasonable
  • Can be adjusted according to the environment
  • Innovative

BY STRENGTHEN

Characteristics, Professionalism, Teamwork

• • • Respect for dignity
    • Community involvement